How do I restart Pet Rescue when Petopia ends??

silvylou22

After Pet Topia ended, one of my devices has been trying to start Pet Rescue for at least an hour. If I delete the app to make it start again, I will lose all of my boosters! How can I play Pet Rescue again without losing my boosters?

Lady_Choo

Hi @silvylou22 and welcome to the community.

Could you let me know which device and model you are using please.

Yes if you delete the app, you will lose your boosters. Can you get as far as the log in page?

janetdaniel

Hello, my device is still stuck in Pet petopia and will not reconnect to profile. Is there a way to reset without losing boosters. Receive connection error.

Lady_Choo

Hi @janetdaniel and welcome to the community.

Have you checked the update store for an update?

could you tell me which device you play on please 😊

janetdaniel

Hello, I am playing on S21 samsung

janetdaniel

https://community.king.com/en/pet-rescue-saga/discussion/comment/2634185#Comment_2634185

Hello Lady Choo, I am playing on Samsung S21

janetdaniel

https://community.king.com/en/pet-rescue-saga/discussion/comment/2634565#Comment_2634565

Yes, I have checked for updates

janetdaniel

Hello, I receive the above error message

Zenweaver

https://community.king.com/en/pet-rescue-saga/discussion/comment/2634572#Comment_2634572

I also am getting that error message

Lady_Choo

https://community.king.com/en/pet-rescue-saga/discussion/comment/2634572#Comment_2634572

Hiya, have you tried force closing your app. Then restarting your phone?

Also clear system cache before reloading the game. Let me know if that helps or not. Can you get into the game at all or is it just not logging you in?

Lady_Choo

https://community.king.com/en/pet-rescue-saga/discussion/comment/2635716#Comment_2635716

Hi and welcome to the community, can you tell me what you are trying to do when that message comes up?