Latest news about Pet Rescue Saga!
Support — Get help here
Win Gold Bars and more!
Help us make the game even better!
After Pet Topia ended, one of my devices has been trying to start Pet Rescue for at least an hour. If I delete the app to make it start again, I will lose all of my boosters! How can I play Pet Rescue again without losing my boosters?
Hiya, sorry for not getting back to you earlier, I didn't get a notification you had replied.
You've checked the update store by finding the game itself in the store? Not relied on it doing it automatically?
Unfortunately its likely the only way this will be fixed is by reinstalling. I know that's annoying, I have had to do that today with another game. But if you cannot connect, it isn't updating or saving progress on that one ☹
Hello, I am trying to log out and login again. Game on this phone, will not advance past 6297. I am on game #6381 on my other device. I don't mind reinstalling, didn't want to lose my boosters. See picture below
Hi and welcome to the community, can you tell me what you are trying to do when that message comes up?
Hiya, have you tried force closing your app. Then restarting your phone?
Also clear system cache before reloading the game. Let me know if that helps or not. Can you get into the game at all or is it just not logging you in?
I also am getting that error message
Hello, I receive the above error message
Yes, I have checked for updates
Hello Lady Choo, I am playing on Samsung S21
Hello, I am playing on S21 samsung
Hi @janetdaniel and welcome to the community.
Have you checked the update store for an update?
could you tell me which device you play on please 😊
Hello, my device is still stuck in Pet petopia and will not reconnect to profile. Is there a way to reset without losing boosters. Receive connection error.
Hi @silvylou22 and welcome to the community.
Could you let me know which device and model you are using please.
Yes if you delete the app, you will lose your boosters. Can you get as far as the log in page?
