Log out to get mystery mountain

becs8

Hi does anyone else have to keep logging out then logging back in to get mystery mountain I have to do this everytime to play it. It does save my progress just doesn't save event on.

Lady_Choo

I know when this happens in farm with events, we tell players to log out and back in as sometimes it makes you move groups.

Also for others reading, if you play and have your facebook and Kingdom accounts synced, logging in with the other log in (ie Facebook instead of the kingdom) can trigger a move too.

becs8

https://community.king.com/en/pet-rescue-saga/discussion/comment/2933130#Comment_2933130

Yeah I use to get mystery mountain every Friday then it stopped for 6 months now I only get it of log out then back in but I have to do this everytime I play the game as when I go back to play it's gone again

Lady_Choo

Could you remind me of which device and version you play on, and you've checked the app store for updates? And you log in via email don't you?

becs8

https://community.king.com/en/pet-rescue-saga/discussion/comment/2933318#Comment_2933318

Yup all updated log in via email samsung galaxy s21+ version 1.487.5

Lady_Choo

https://community.king.com/en/pet-rescue-saga/discussion/comment/2933597#Comment_2933597

Thank you, the CM has asked for your player ID as well if that's ok. If you need help finding it, you need to go to the settings cog, choose profile and double tap on the king logo at the top of the screen. Its just that number I need 😊

becs8

https://community.king.com/en/pet-rescue-saga/discussion/comment/2936752#Comment_2936752

Thank you for your help it's 1014633276

Snow_Rider

https://community.king.com/en/pet-rescue-saga/discussion/comment/2937228#Comment_2937228

Hello there! Sorry to hear you're facing this issue. It seems that everything works well on our end. Could you please confirm that you have enough memory on your device? Please note that it's recommended to have at least 2 GB available on your device. Also, make sure you have a stable Internet connection.

becs8

https://community.king.com/en/pet-rescue-saga/discussion/comment/2937676#Comment_2937676

Yup just checked have 3.6GB free and internet is all good will see if it works tonight all the other events work and it use to so very weird but thanks for all your help

becs8

So tried tonight nothing logged out logged back in showed mystery mountain then said no string ID in a box with foreign language then have to press continue and it goes back to main menu where you have to press play then mystery mountain gone again

Screenshot_20240119_224403_Pet Rescue Saga.jpg

Lady_Choo

Thank you for the screenshot. Is there any chance you could do a screen recording of it? You wouldn’t be able to add the video directly here but you can upload to something like drop box or YouTube and share the link here. You’ve been very helpful already but obviously it’s harder when the studio can’t see screens so that would be the next best thing 🤗