Phone overheating!!!

Mwilli

Since the last game finished I can’t play this game as my iPhone 15 pro is overheating! It will damage the battery. My phone is always updated. I had this issue earlier and then they fixed something and it was good for a while but now the same problem occurred. 😔

Mwilli

can somebody help me? Since the last game finished I can’t play this game as my iPhone 15 pro is overheating! It will damage the battery. My phone is always updated. I had this issue earlier and then they fixed something and it was good for a while but now the same problem occurred. 😔

Lady_Choo

Hi, have you checked for updates for both your iOS and the game?

Mwilli

as I said my phone is updated to the latest version as always

Lady_Choo

Sorry you did…..I will pass it back to the CM, but just to let you know that unless more players report the issue its harder for them to diagnose and find the issue. Have you got your player ID too in case they ask?

Mwilli

where can I find player ID?

Lady_Choo

https://community.king.com/en/pet-rescue-saga/discussion/comment/3073073#Comment_3073073

Apologies for the delay, I had technical laptop issues this week.

If you click on the cog in your game, it will open the help centre. Click on your profile and at the top of the page there will be a king logo. Double tap on there and it will give you your player ID. let me know if you have any issues and I will find you some screenshots of what you need.

Lady_Choo

@Mwilli did you manage to find it?

Mwilli

No it’s still overheating.