🛠 Game Issues? Check Here Before Posting! 📝

Snow_Rider

🛠 General Troubleshooting Steps

In case you experience a game crash or freeze, try these simple steps:

• Restart: Force close apps and restart your device.
• Updates: Check that you have the latest game and device updates.
• Memory: Keep at least 2GB free storage for smooth gameplay.
• Connection: Use WiFi instead of cellular data.
• Clear Cache:
  • 🤖 Android: Settings > Apps > Candy Crush Jelly Saga > Storage > Clear Cache
  • 🍏 iOS: Settings > Safari > Clear History and Website Data
  • 📟️ Amazon Kindle: Menu > Choose Settings > Clear All Cookies Data

As a last resort, you can try reinstall the app. Note that this will remove all of your boosters from the game, so please do not do this unless absolutely necessary.

🚑 Still Need Help?

Ask a Question and share the following details for swift help:

1. 📲 Device and Operating System version
2. 🪪 Player ID
3. 🕹️ Game Version
4. 📸 Screenshots if possible!

🤔 Commonly asked questions!

1. 📱 New Device? Learn to sync your progress 👉 HERE
2. 📍 Lost Progress? Find out how to restore it 👉 HERE
3. 🪪 Need Your Player ID? Find it 👉 HERE
4. 💸 Purchase Issues? Get help with refunds or corrections 👉 HERE

❗️ For other game related questions:

Check our Help Center — It's always up to date and available in 22 languages!