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I can’t open my Pet rescue on my Huaweu tablet or my IPad

Belmont23
Belmont23 Posts: 1

Level 1
in Support

please can you help

Answers

  • Snow_Rider
    Snow_Rider Posts: 2,643

    Hi @Belmont23! Oh that's frustrating! What device model do you use?

    Let's try these simple troubleshooting steps first:

    • Restart: Force close apps and restart your device.
    • Updates: Check that you have the latest game and device updates.
    • Memory: Keep at least 2GB free storage for smooth gameplay.
    • Connection: Use WiFi instead of cellular data.
    • Clear Cache:
      • 🤖 Android: Settings > Apps > Candy Crush Jelly Saga > Storage > Clear Cache
      • 🍏 iOS: Settings > Safari > Clear History and Website Data

    Let me know if it helps!

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