Why does my game keep freezing?

JDBDOQ

Why does the game become unplayable especially when Petopia or games to reward players with gold bars

CaramelKat

Hi and welcome to our Community!

For freezing issues, please try the following:

• Restart the Game: Sometimes, restarting the game can resolve connection issues.
  
• Update the Game: Ensure the game is updated to the latest version.
  
• Clear Cache (Android):
  Go to Settings > Apps > The game > Storage > Clear Cache.
  
• Clear Cache (iOS):
  Go to Settings > General > iPhone Storage > The game > Offload App.
  
• Reinstall the Game: Try uninstalling and reinstalling the game. Progress is saved if connected to a King or Facebook account. Boosters and lives might be lost!