Missing gold bars

Question

I completed the puppy game and earned my 50 gold bars, but then I got the message "Claim failed. These bars were already claimed on a different device"  This is pure bs, I only play on one device! How can I claim my 50 gold bars?

tobeychappell · Answer

Same here. Does anyhow know how to rectify this gold bar dilemma?

patbell · Answer

I had this same message when I completed the grow a pet. I used bonuses and need the gold bars.