Am I missing Autumn Petopia on Pet Rescue Saga, or is not there yet?

dianakotori

I was playing recently, and I got a pop-up saying that I was going to get the new Petopia. That was a couple of days ago, but it never came. I quite often get pop-ups asking for an update when the game’s just been updated, so I don’t know if it was one of these random pop-ups, or a legitimate thing.
The other issue is, every time I log into the community, it tells me I have two accounts and asks to merge them. I say no, because when I had trouble connecting through my Facebook account, I tried to connect through my email, and it came up with a blank slate. I don’t want to merge accounts and end up losing my 9000 or so levels. Is there a way to fix this?

Also, thank you for the good job. I love this game!

See ya!

Alex_The_Witch

https://community.king.com/en/pet-rescue-saga/discussion/507322/am-i-missing-autumn-petopia-on-pet-rescue-saga-or-is-not-there-yet

Hey there! I hope you're doing well.

The new September (Autumn) Petopia should start arriving today, September 1st. Please check if you have the latest version of the game installed. However, please also note that special events like this one are bonus features in the game and therefore not designed to be there permanently or even available for every player. To help keep things fresh and interesting, our studio tweaks and introduces new features every so often. As such, they need to thoroughly check these during gameplay, so these special features may appear or disappear during ongoing tests, as well as during scheduled maintenance checks.

However, events and features in our games can temporarily disappear when there is a connection issue during login. This can be a hiccup, a peak in the signal, or a momentary signal loss.

 Normally, it comes back after you do one of the following:

01- Play one level

02- Close the app and restart your device

03- Check that you have a stable connection

Please note that these steps do not guarantee that the feature will return, and we are unable to add the feature back manually.

If these steps don't help it means the feature isn't available right now for you.

Regarding the question you get each time you log into the Community, it usually has to do with the cache and cookies of your browser. If they're cleared often, the website "forgets" that it already asked you that question. This also happens if you often use different browsers or profiles in your browser to access the Community website, as it doesn't recognize that it already asked the question.

I hope this helps, but if you need further assistance let me know. Have a great day.

Alex_The_Witch

https://community.king.com/en/pet-rescue-saga/discussion/507322/am-i-missing-autumn-petopia-on-pet-rescue-saga-or-is-not-there-yet

Hey there! I hope you're doing well.

The new September (Autumn) Petopia should start arriving today, September 1st. Please check if you have the latest version of the game installed. However, please also note that special events like this one are bonus features in the game and therefore not designed to be there permanently or even available for every player. To help keep things fresh and interesting, our studio tweaks and introduces new features every so often. As such, they need to thoroughly check these during gameplay, so these special features may appear or disappear during ongoing tests, as well as during scheduled maintenance checks.

However, events and features in our games can temporarily disappear when there is a connection issue during login. This can be a hiccup, a peak in the signal, or a momentary signal loss.

 Normally, it comes back after you do one of the following:

01- Play one level

02- Close the app and restart your device

03- Check that you have a stable connection

Please note that these steps do not guarantee that the feature will return, and we are unable to add the feature back manually.

If these steps don't help it means the feature isn't available right now for you.

Regarding the question you get each time you log into the Community, it usually has to do with the cache and cookies of your browser. If they're cleared often, the website "forgets" that it already asked you that question. This also happens if you often use different browsers or profiles in your browser to access the Community website, as it doesn't recognize that it already asked the question.

I hope this helps, but if you need further assistance let me know. Have a great day.