Why is my boosters, gold & coin gone?

KristieC

There is something really wrong here!!! I opened my game for it to come up with hot keys & then it says unable to load. I have lost 168 gold & 500,000 or so coins from when I played the race event. It also put me back to day 1 on log in. The right level but that is all that is right!!!!

Kevin_

Hi @KristieC,

I am sorry to hear about the setback and loss of Gold Bars as well as coins.

Could you please check out our Help Center + chat bot. Then choose the Chat With Us, so you can reach out to Player Support so we can further investigate and try to obtain help with your missing items ensuring that your receive a reply as soon as possible.  

However if you have any issues getting an answer do not hesitate to let me know. Have a nice day! 

Kevin_

Hi @KristieC,

I am sorry to hear about the setback and loss of Gold Bars as well as coins.

Could you please check out our Help Center + chat bot. Then choose the Chat With Us, so you can reach out to Player Support so we can further investigate and try to obtain help with your missing items ensuring that your receive a reply as soon as possible.  

However if you have any issues getting an answer do not hesitate to let me know. Have a nice day!