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Last time I stopped playing the game, it was in the middle of a Grow a Pet event. After returning, every time I open the game, in between stages, whenever I do anything, I get the claim reward pop-up, but upon pressing claim, I get an error. I can't get rid of it! I don't care about the 8 gold, I just want the pop-up out.
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Hi @gabibs,
I am sorry to hear that you are seeing this pop up constantly. Could you please
*Restart: Force close apps and restart your device.
*Updates: Check that you have the latest game and device updates.
*Memory: Keep at least 2GB of free storage for smooth gameplay.
*Connection: Use WiFi instead of cellular data.
*Clear Cache:
🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
🍏 iOS: Settings > Safari > Clear History and Website Data
If that does not work, could you please try reinstalling the game, if the issues persists, please let me know.
