Game not working right.

Question

What is up with this game? I have play Mystery Mountain 3 times, and it did no give me a Gold bar. The game is like it jumped back in time. Turn the music off, it comes right back on. I am not playing this game on my phone. I use HP Cromebook.

maxie1957 · Answer

My Cromebook is up to date, and I play the game via Facebook. Can you suggest something else?

Alex_The_Witch · Answer

Hey there @maxie1957 . Hope you're doing well.

I'm sorry you're facing these issues with your game.

While technical issues can be frustrating, the good news is that they're usually easy to fix. Please try the steps below and let me know if the issue persists:

* Restart your Chromebook.

Click the time in the bottom-right corner > Power icon > Restart.
* Update ChromeOS.

Go to Settings > About ChromeOS > Check for updates, and install any available updates.
* Update the game via Google Play Store.

Open the Play Store, search for the game, and tap Update, if available.
* Clear cache (or storage) for the game app.

Go to Settings > Apps > [Game Name] > Storage & cache > Clear cache.

(Only clear storage if needed, as this may remove game progress unless backed up.)
* Check app permissions.

Go to Settings > Apps > [Game Name] > Permissions, and ensure essential permissions like Storage and Network are enabled.
* Free up space and close unused apps/tabs.

Ensure at least 2GB of free storage and avoid running too many apps or browser tabs at once.
* Turn off VPN or ad-blockers if you're using any, as they can interfere with gameplay.
* Run diagnostics.

Type chrome://diagnostics in the browser to check your system's health.

I hope this helps, but if the issues remain let me know. Thanks in advance and have a great day.