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I click on the app, it opens then freezes on this screen after I press play. I haven’t been able to log in today and when I have managed, it takes an awful long time.
@PinnyBrown hi again!
I have seen quite a few iPad users that are having trouble with Pet Rescue Saga and iPadOS 26. This should be investigated. Mine has iPadOS 18 and the game runs perfectly, that’s why I have been avoiding the upgrade for ages.
I have tried all the suggestions on the help page, I’ve deleted and reinstalled the app, have plenty of space on my iPad which is the latest model, am running os26.3.1, have turned my router on and off and tested my broadband speed which is 22mbs. This also happens on my iphone 14plus. It looks as though I won’t be playing pet rescue saga anymore which I’ve been playing for years without any issue.
I have tried all the suggestions on the help page, I’ve deleted and reinstalled the app, have plenty of space on my iPad which is the latest model, am running os26.3.1, have turned my router on and off and tested my broadband speed which is 22mbs. This also happens on my iphone 14plus. It looks as though I won’t be playing pet rescue saga anymore which I’ve been playing for years without any issue. Please fix this.
It does not matter what platform you play on, Petopia freezes up like that on all of them, the problem is with your server, the way the code is written or both! I’ve used a iPhone 10xr, iPhone 13, iPad mini 5, iPad 4 and desktop running windows 10 and none are able to login to PRS when Petopia is running!
Hi @PinnyBrown!
Can you let the developers know the brand and model of your device, as well as the operating system? That would help them to help you quicker.
In the meantime, have you tried looking for an update of the app, clearing your device’s cache and so on?
Hola otra vez, he encontrado este enlace en otra publicacion Si juegas en Facebook se ve que hay mucho problema como el tuyo:
Si tienes algún problema con tu juego, ya sea que falte progreso, haya un problema con la compra o algo no funcione, la forma más rápida de encontrar respuestas es a través de nuestro Centro de ayuda.
Hola @PinnyBrown has mirado en el "Centro de Ayuda"?
Tambien puedes mirar alguna publicacion que hable del mismo error, suelen haber soluciones, que yo recuerde suele pasar cuando esta Petopia en juego.
Tambien etiquetar algun moderador del juego a ver si pueden ayudarte. 😉
We’re aware that some players are experiencing a black screen while engaging with Petopia. The Studio is actively looking into this and we’d need a bit more information from you to reproduce the issue 👇 If you’ve encountered this problem, could you please share: The device and model you’re playing on The version of the…
All of a sudden the option to use gold bars to continue a level is just GONE! I was getting massive amount of moves I could purchase w/ bars but now the option does not come up. It goes directly to level failed. I am sure I am not alone in this issue. Game glitch that needs immediate fixing PLEASE!!!!
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
