Rt rescue

rt66girl

I can’t play on my iPhone, it constantly loading. As of a month or so ago it was working great. Please help. Thank you Doreen

CurtisyM

Hi there @rt66girl ! 👋 

I am sorry to hear that you are having an issue with your game just loading! 

I would recommend doing some technical steps. Please do the following:   

• Force close all apps and restart your device, making sure to leave it switched off for at least 10 seconds   
• Update your device to the latest version of iOS and check for any updates for the game app   
• Make sure that you have enough storage on your device. We recommend having at least 2GB free - to check this see this link:    

How to check the storage on your iPhone and iPad - Apple Support   

If the issue persists, please reply back to this message and provide a screenshot of what this looks like on your end. For instructions on how to take a screenshot please visit:  https://support.apple.com/HT200289   

Could you please also provide me with the following: 

1. 📲 Device and Operating System version  
2. 🪪 Player ID  
3. 🕹️ Game Version  
4. 📸 Screenshots if possible 

Thanks for your message and wishing you a great day further! 🍭