Pet Rescue

Question

What's happening with Pet Rescue? Suddenly this morning when logging into the game,the screen size is small and I can't expand it's window also no side scroll bar which makes it hard to play.. 😖

Hazeleyes7 · Answer

https://community.king.com/en/pet-rescue-saga/discussion/comment/3590699#Comment_3590699

Nothing seems to work,I even tried using another browser but the same thing happens.It's hard to play the game when I can't expand it or even get the whole picture with the slider bar.I play other games on fb without issues. I also tried playing on another computer and it does the same thing..😩

Alex_The_Witch · Answer

Hey there @Hazeleyes7 . Hope you're doing well.

I'm sorry to hear this is happening. Could you please try the following steps:

* I recommend that you first try playing in another browser (E.g. if you are using Microsoft Edge for example, then try with Google Chrome, Mozilla Firefox or Opera and vice versa).
* I'd also recommend closing all extra tabs and other programs whilst you play, as these can often negatively impact the browser performance.
* Now make sure that you clear the cache regularly.
* You can also try refreshing your page or playing through incognito mode. 
* Lastly, please temporarily disable any VPN, Extensions, or Adblocker, and check your device’s Security Settings and Firewall.

If none of my recommendations work, please reach out to our player support with the screenshot you shared here, at: Contact Us, so the issue can be investigated properly.

Our team's available 24/7. Thanks in advance and have a great day :)

Lynette · Answer

Hi @Hazeleyes7  it looks like you are playing the game via Facebook.

Facebook or your browser may have had an update causing things to change 😕

I'm not sure what the answer is, I've had to (in the past) toggle the zoom on my browser to get the whole page in on facebook.

Maybe try clearing the cache on your browser then opening everything up again?

Or, see if the game works better in another browser?