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Allyson_Weare

I logged out by accident and when I went to log back in I had to change my password and now I'm back at level one it did not save my progress and yes I am on Facebook what do I do I was way over the 1,000 mark please help me I do not want to start all over again

MustardCyborg

Hi there, @Allyson_Weare

I see you'd like to recover your progress. To do this, I recommend following the steps below:

1. Make sure that your Facebook account is correctly disconnected from the game (if you are currently connected). To do this open the game and on the main screen tap the blue "My Profile" button and then select “Log Out”.

2. If you have the Facebook app installed on your device please also make sure that the correct Facebook account is signed in.

3. Force close all apps and turn off your device. Leave the device switched off for at least 10 seconds before restarting it.

4. Open the game and reconnect to your account by tapping the blue "Retrieve my progress" button found on the main screen and then choose the option to “Continue with Facebook”.

This should get you back up and running. Have a sweet day