How to receive items from weekly contest

PennyPLloyd

I have won the weekly contest several times, but I have not received the items like the cutters, color changer etc etc.

Why did I not receive these items, in my inventory? Would you please fix the problem?

Thanks so much.

PennyPLloyd

CaramelKat

Hi @PennyPLloyd ! I’m sorry to hear that you are having trouble with receiving your Weekly Contest rewards. As this is a repeating issue, please try the following steps:

• Restart the Game: Sometimes, restarting the game can fix temporary glitches.
  
• Update the Game: Ensure the game is updated to the latest version.
  
• Clear Cache (Android): Go to Settings > Apps > The game > Storage > Clear Cache.
  
• Clear Cache (iOS): Go to Settings > General > iPhone Storage > The game > Offload App.

If the issue occurs again after following those steps, please contact our Support team to investigate this further: https://kingcare.zendesk.com/hc/en-us#%20