Is app working ok for all

Norney

I am having trouble with app I cannot buy more items from the shop it’s stuck and the red balloon collecting saga I was playing just abruptly ended. My wifi is fine but app not connecting to update. Cannot send lives to other or accept them. Glitchy today ?!?

Alex_The_Witch

Hey there, hope you're doing well. I'm sorry to see you're having these issues with the game.

Kindly try the steps below:

• Force close all apps and restart your device, making sure to leave it switched off for at least 10 seconds
• Update your device to the latest version of iOS and check for any updates for the game app
• Make sure that you have enough storage on your device. We recommend having at least 2GB free - to check this see this link

Now the connection part:

1. If possible, log out from your account in the game.
2. Sign out of your Apple ID on your device. Here's how to do that:

• Go to Settings > [your name].
• Scroll down to the bottom.
• Tap Sign Out.
• Enter your Apple ID password and tap Turn Off.
• Turn on the data that you want to keep a copy of on your device.
• Tap Sign Out.
• Tap Sign Out again to confirm that you want to sign out of iCloud.

When that's done:

1. Restart your device.
2. Log back into your Apple ID.
3. Log back into your King Account in the game.

I hope I was able to address your concerns, but if the issue remains, please share a screenshot or video of it!

Thanks in advance and have a great day ahead!