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Hi @cynthia19026 @cynthia19026
The 'help' feature seems to be still being tested within some accounts.
After you've attempted and failed a level a few times (I think it's 3?) you will see the ' help button' pop up within the level.
It looks like this
I play in two accounts and have the help button in one but not the other.
If you let us know what level it is you're stuck on we might be able to help with some tips 😊