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Black screen

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Comments

  • aijaziqbal
    aijaziqbal Posts: 8,884

    Hi and welcome to the community.

    Can you please mention which device you are playing on.

  • yvonnejarvis1970
    yvonnejarvis1970 Posts: 2

    Level 1

    I still have a black screen and am unable to play the game still. Please sort this out for us.

  • quits7764
    quits7764 Posts: 2

    Level 1

    desk top computer

  • kiara_wael
    kiara_wael Posts: 157,970

    Hi and Welcome to our Community

    The black screen issue is being looked into, meanwhile please try another browser. It seems to happen mostly on Google Chrome only.

    Please clear the cache and cookies on your browser to make sure the fix reaches your game.

    Make also sure that the browser is up to date 

    and Please try this one

    Open Facebook , click more tools and Clear browsing data and log in to facebook and open Game PRS

    Let me know if its works

  • Hi guys!

    There was a temporary Facebook outage last weekend that you may have got a black screen when opening the game.

    This was fixed rather quickly, but if you still get the black screen clear the cache and cookies on your browser to get the game back on track again.

Hey! Would you like to give us your opinion?