Failed to connect

I had that problem yesterday. Now today it just goes to a black screen when I try to play a level. I can play all my other games just fine, so I know it's the game and not my lap top.

When I click on a level in the Mystery Mountain event it only shows a black screen instead of the game. This has been happening since late last night. I can play other king games with no problem and levels on the regular game, just not the event. That means I don't get to complete the event for the boosters and gold bars. Last week I had the issue with the no internet message and couldn't complete the event too.

Hello 👋.

Welcome to the sweet King community. You should have posted to the support area, you can still post there if you want.

I'll try to help you, but I don't quite understand your question.

Are they two questions?

On the one hand you have a connection error, right? and you are also asking for help because you got stuck at level 2398

That is what I understood. I am right?

If you give me an answer I will help you,

@robynne Hi is this for Pet rescue Saga as you are in the Candy crush saga Forum.

I will tag @kiara_wael as she knows most things if this is for PRS

Link for PRS below

Thank you

It makes no difference when i clear cache or change browsers either