Black screen on Facebook

I have reached the last level 3702 and I can't move forward yet. I have contacted the game and their working on new levels. So exciting but I can't wait to be able to play again. So in the mean time I will play other people's level that are stuck. Otherwise I might not be able to deal with the Pet rescue withdrawels. It's the only game I play, Im 61 and I love love love this game😊

I think its very unfair. I have been playing this game for years now and its now become very frustrating. I cant get any of the prices from the bonus games because i cant complete a level without the screen going blank on one game stopping prices for that complete level. The recent free tickets one. I completed 4 of the 5 games. it wouldnt let me do the 5th one as the screen kept going black. I didnt even get awarded for the 4 that i had completed. Now i am having the same issue with the new one where you can win gold bars. I am half way thru level 3 and the screen has gone black again. I have tried what you suggested and nothing is working

jackyaanetts,,,,i am same on critter carnival,one of them always ends up on black screen,AFTER iits been beaten,hence i have to leave the game,so no prize gotten,,,,only once ive refreshed without actually leaving and i did get the prize,but that has only worked once,,,you would think that these people were capable of keeping a game running smoothly,it was bad enough we couldnt play it at all for weeks cause we had a black screen,its not been too bad since it was up and running again,.a bit slow and jittery but playable,but they took away the bonus prizes for winning a level,with the BS excuse it was only there for 6 mths,complete rubbish,for as long as ive been playing this game the bonus for beating a level has been there,,,noit no more,but game is playable to a point anyway,all the claims of clear cache,cookies etc etc etc or dont use chrome is just excuses for thier incompetence,i did all that but never stopped using chrome,it never helped when the whole game was stuffed,

This has been happening for the last 3 weeks which i fiqured would have been fixed by now, hense leaving it until now to post a complaint. I have used alot of my already won prices to get past some levels only to find out that i have wasted them because i cant make it to the top anyway :(

I have followed every suggestion and I am still "blacked out". It has been well over 2 weeks. Please fix it!