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Answers
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Hi @patsyanne
Have a look at the link below from our tutorial section, there is a video example plus some written tips for the level you need:
Good Luck!
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nothing they tell you to do fixes anything,,,,I can play the main game,one of the daily events,one where you must clear the board,,I cant help pals when stuck,i get black screen,critter carnival one of those levels is black screen,BUT always after ive beaten it,,,,also weather alert one as well,level 3 of that black screen,,being my Fav game it really peeves me off,I used to be able to help pals,ive done so in the past but not the last 2 weeks at least
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I have recently had issues with the black screen on the mountain and on the island. Last week I could not get into the island at all. Today I got to level 5 and then black screen. The mountain worked twice but not afterwards. This is really sad as I play everyday and am on level 3299. Not much fun when you can't earn the tools you need. I tried to play in the Edge browser and it did the same thing. I have emptied my cache and done all I can. I hope that you can fix this.
