Black screen on Facebook



  • i'm done if King can't fix my game i'll playno more of his and tell others also his games are sucking

  • Hey! Would you like to give us your opinion?

  • Laura_J_LewisLaura_J_Lewis Posts: 12 Level 2

    Removing Pet Rescue, clearing the cache and re-adding it did NOT solve the problem.

  • eyeofngteyeofngt Posts: 4 Newbie

    sure did not..... and different browser did not either..... guess i will have to delete it..

  • patsyannepatsyanne Posts: 38 Level 2

    nothing they tell you to do fixes anything,,,,I can play the main game,one of the daily events,one where you must clear the board,,I cant help pals when stuck,i get black screen,critter carnival one of those levels is black screen,BUT always after ive beaten it,,,,also weather alert one as well,level 3 of that black screen,,being my Fav game it really peeves me off,I used to be able to help pals,ive done so in the past but not the last 2 weeks at least

  • Glenda-3Glenda-3 Posts: 2 Newbie

    I have recently had issues with the black screen on the mountain and on the island. Last week I could not get into the island at all. Today I got to level 5 and then black screen. The mountain worked twice but not afterwards. This is really sad as I play everyday and am on level 3299. Not much fun when you can't earn the tools you need. I tried to play in the Edge browser and it did the same thing. I have emptied my cache and done all I can. I hope that you can fix this.

  • kiara_waelkiara_wael Posts: 35,632 Candy Moderator

    Hi and Welcome to our Community

    Sorry for the inconvenbience . The Mountain and Weather Alert is look into and investigation to our Game Team .

    Meanwhile, please try

    -Clear the cache and cookies on your browser

    Try also another browser than you currently are using. Recommended browsers for our games are Google Chrome, Mozilla Firefox and Opera. Make also sure your browser is up to date. You can check if it's updated here.

    Please note that the game do not run on Flash Player on Facebook. It's running on HTML5 and no Flash is required!

    If you have a Windows PC you can also download the game app directly to your computer from Microsoft Store and play via the Windows app instead. Click here to download the game to your PC. Windows 10 is required to download the game, Windows 7 or older systems are no longer supported by Microsoft. 

  • LynetteLynette Posts: 3,672 Pet Rescue Moderator
    edited December 2020

    Hi @Laura_J_Lewis

    May be try uninstalling or logging out of facebook, (after you clear the cache) instead as the problems are associated with facebook? It might also help to close your device before you reinstall or reopen facebook.

    Let me know if it helps (or not 😕 )

  • patsyannepatsyanne Posts: 38 Level 2

    Geez now FB is getting the blame,pass the buck,ive done all,plus logged out plus re started comp,NOTHING changes,unbelievable it rteally is,Ive also complained to FB BUT these issues were happening BEFORE the new format,im admin of 3 BSS groups,and 2 dog groups and up until recently i could keep switching back to classic,there were problems before and same problems after


  • blossom11blossom11 Posts: 9 Level 2

    i Have posted this on the other thread about this topic also- I have had the same problem with the black screen as everyone else and found yesterday (after doing nothing to change settings etc) that i was able to play the game again. You may want to give it a try and see if it works for you too. Its possible that the problem has been fixed?😀

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