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My map has disappeared, can I get it back?

Itsmekids
Itsmekids Posts: 2 Newbie
I can see from some previous comments the map has been an issue, but it seems they got it back. Can I have my map back please 

Answers

  • kiara_wael
    kiara_wael Posts: 107,252 Candy Moderator
    HI @Itsmekids , Welcome to Our Community  =)

    Did you try Check update > Log out Game > Restart device > Open game and Log In
    Let me know if its works .
  • Itsmekids
    Itsmekids Posts: 2 Newbie
    Hi Kiara. it did work cheers, but it does keep saying restart app for a new look and if I do the map goes again. Is there a way around that?

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,133 Community Manager
    Hi @Itsmekids and @kiara_wael!

    This is the new version of the game that is currently being tested for a group of players.

    In this new more compact version, there is no Saga map available and there's no way you can remove it from the game either. The plan is to introduce this for all players eventually.  
  • JennieEm
    JennieEm Posts: 2 Newbie
    So first you take away the fun map for a boring map and say the boring map is here to stay. Now we have no map at all? What am I supposed to do if I want to replay a specific level? This game has gone to s**t, deleting it now.
  • Ghia1
    Ghia1 Posts: 5 Level 2

    I assume I must be one of the ' group of players testing the new format' and can only say I am not impressed with it for the following reasons -

    1 - I am unable to see my progress. I am now on level 4009 and don't know how many games are left. I assume more levels have been added today but cannot tell.

    2 - I have not been awarded any chests at the end of each level or at least don't think I have as I am unable to access my current position

    3 - I have lost the ability to increase my gold bars and boosters as the pets toys facility seems to have been removed. I have faithfully paid my £2.99 each week and in some instances twice a week to supplement my gold bars and boosters but this option has now been removed. Surely this must mean you are losing revenue each week.

    4 - I am unable to compare my progress with friends.

    If you wish to include the new format of collecting for the different pet adventures could you not include it in the events section.

    PLEASE PLEASE REVERT BACK TO THE OLD FORMAT AS I AM THINKING OF REMOVING THE GAME ( WHICH I HAVE ENJOYED IMMENSLY OVER THE YEARS) FROM MY TABLET

  • Ghia1
    Ghia1 Posts: 5 Level 2

    Crazy Cat Lad has just replied to my previous query to say :-

    " Are you located in UK? During this month when the Battersea cooperation will run the game will look different. As soon as this charity event is over the game will return back to the normal game map and version"

    Hopefully all will be back to normal at end of month

  • amynmugs
    amynmugs Posts: 16 Level 2

    That's fine if it's temporary for UK players just don't keep telling me that for the community event I can go back and replay old levels as I can't actually!

  • lisakimber
    lisakimber Posts: 2 Newbie

    Absolutely not going to play this game now... All the fun gas been taken out of it... Uninstall!

  • lisakimber
    lisakimber Posts: 2 Newbie

    Absolutely not going to play this game now... All the fun gas been taken out of it... Uninstall!

  • Jo_Sunderland
    Jo_Sunderland Posts: 2 Newbie

    I have also lost the map and I assume I am at the end of the current levels, as it only offers me a ‘random level’ or ‘help another player’. I often help other players, but when that runs out, I go back and boost my stars on previous levels. I can’t do that now! I hope that this is temporary, as stated above. I’ve just updated, but no new levels, which means that I have nothing to play for the rest of the month. I’m all for supporting charities, but it shouldn’t reduce the playing experience. This was not a well thought out development.

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