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Pet Rescue - Cannot update iPad app

Patrick-6
Patrick-6 Posts: 8

Level 2

I am using an iPad 2 running iOS9.3.5

Currently at level 4302

I have not been able to do the last 2 app updates. The app store says Pet Rescue Saga is not compatible with this iPad.

The app store details say PRS is compatible with iOS9 or later.

Why can't I update anymore ?

«1345

Comments

  • [Deleted User]
    [Deleted User] Posts: 1

    Level 1

    I am having same issue was fine yesterday morning but then unable to update in the afternoon

  • kiara_wael
    kiara_wael Posts: 156,985

    Hi and Welcome to PRS Community 😻

    Please check this page Here, and let me know if its works

  • [Deleted User]
    [Deleted User] Posts: 1

    Level 1

    I should also add I have the same device and IOS as others and also at level 4302. Hope someone from the dev team can help here

  • Patrick-6
    Patrick-6 Posts: 8

    Level 2

    I backed up to iCloud and also to my Windows laptop.

    The deleted my copy of Pet Rescue Saga.

    I tried to reinstall from the App Store, it said Unable to Purchase and that makes iPad was not compatible with the game.

    I tried a restore, it restored everything except Pet Rescue Saga.

    So now I don't have the game on iPad.

    😭

  • Patrick-6
    Patrick-6 Posts: 8

    Level 2

    Update

    A restore from my laptop to my iPad did not work. Restore Incomplete.

    However, I went to the App Store , selected Purchases, and attempted to download again.

    It said I could download a previously compatible version, which I did.....

    So I am now back where I was 3 days ago, 4302 is my top level and when I try to UPDATE the app it says my iPad is not compatible with this version.


  • Feejul
    Feejul Posts: 13

    Level 2

    Same here - running ipad 9.3.5 and stuck on 4302 - don't want to risk uninstalling and losing everything - please help....

  • [Deleted User]
    [Deleted User] Posts: 1

    Level 1

    Notice events like Weather Alert and Mystery Mountain still work- so confused why the support change for the levels

  • planettv
    planettv Posts: 48

    Level 3

    I could not update the game as well. It just asked me if I wanted to download the last compatible version, so I hit cancel. I'm on a 4th generation iPad running iOS 10.3.3.

  • Feejul
    Feejul Posts: 13

    Level 2

    It appears we’re not getting any answers…still can’t update .. has anyone else had any luck?

  • [Deleted User]
    [Deleted User] Posts: 1

    Level 1

    not yet

Hey! Would you like to give us your opinion?