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Pet Rescue - Cannot update iPad app



  • FeejulFeejul Posts: 13 Level 2

    I wonder if there's anyone we can email about this to try and get some answers??

  • Hey! Would you like to give us your opinion?

  • FeejulFeejul Posts: 13 Level 2

    I just got a new Pop-up saying something new is coming.. interesting…

  • LynetteLynette Posts: 4,092 Pet Rescue Moderator

    Hi @Feejul if you got the pop up about new things then your game must have updated.

    Do you have the latest levels now?

    Here is a post explaining what the new thing is about: Get Ready...

  • FeejulFeejul Posts: 13 Level 2

    Hi Lynette

    Thanks for your message - but no, I still don't have new levels and just get a message saying "Current levels completed. New levels coming soon." I can get Mystery Mountain and the Weather Storm but no new levels...

  • LynetteLynette Posts: 4,092 Pet Rescue Moderator
    edited June 28

    I assume you've looked in your app store for an update already?

    What is your final level number?

  • FeejulFeejul Posts: 13 Level 2

    My final level is 4302. App store says there is an update pending but when I try and update it says pet rescue sage is not compatible with this ipad (as per other previousvcomments from other people in this newsfeed)....I'm on version 9.3.5..

  • FeejulFeejul Posts: 13 Level 2

    I just re-read previous comments and everybody seems to be stuck on level 4302...

  • LynetteLynette Posts: 4,092 Pet Rescue Moderator

    Thanks @Feejul

    I'll see what we can find out about this problem for you all 😊

  • MaxandMillieMaxandMillie Posts: 12 Level 2

    I've got the exact same same problem. Been stuck on 4302 on my iPad for ages. On my Samsung phone I'm currently on level 4380. There's been 2 updates on my iPad both wouldn't install - my device not compatible. Very frustrating

  • FeejulFeejul Posts: 13 Level 2

    Hi MaxandMillie, that’s interesting that you have been able to advance in Samsung so it seems this issue is an Apple issue.. you will have seen that Lynette Moderator is looking into it for us..

  • Crazy Cat LadCrazy Cat Lad Posts: 11,464 Community Manager

    Hi guys!

    To be able to download and update Pet Rescue Saga on an Apple device, you will need to have iOS 9 or later version installed, but the device will also need to be an iPhone 5S, an iPad Air/ iPad Mini 2, iPod 6 or newer model of iPhone, iPad or iPod (all launched in 2013).

    On all older Apple devices the game may not be able to work 100% and therefore it is not possible to update the game.

    Under 'Combability' in the app details in App Store, you can find all compatible Apple devices:

    If you have any issues updating or downloading any games or apps on your Apple device, please visit Apple Support to get help with your device and/ or App Store issues HERE.

  • MaxandMillieMaxandMillie Posts: 12 Level 2

    I've checked and have a compatible device running iOS 10.5. Strange that this has happened to us when we've all hit the same level. All the weather alerts etc still come through! That aside I've put a call in with Apple Support will be interested to see what they say.

  • FeejulFeejul Posts: 13 Level 2

    Thanks Maxandmillie for putting call into Apple, could you please let us know what they reply with.....thanks again..

  • Patrick-6Patrick-6 Posts: 8 Level 2

    My iPad 2 was purchased in 2013 so I assume it is too old to run levels past 4032.

    The game details background is black and very difficult to read.

  • MaxandMillieMaxandMillie Posts: 12 Level 2

    Spoke to Apple, they remotely checked the spec of Pet Rescue out against my iPad. Confirmed that it meets the requirements specified. Gave me advice on how to contact the developer said that it's down to them

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