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No longer receiving extra moves or boosters in Pet Saga or Candy crush

playerjoplayerjo Posts: 3 Newbie
edited August 9 in Support

Hi I'm no longer receiving the extra moves/videos or boosters and am not sure what happened. Can you help?


  • gr33n3y3zgr33n3y3z Posts: 8,917 Friends Moderator
    edited August 5

    Hello @playerjo , welcome to the community 🍭

    Unfortunately you posted your discussion in the CCFS area, this thread will be moved to the PRS soon.

    The video adds that gives you extra moves ect is distributed a group of players. You could try troubleshooting your device, if that doesn't work unfortunately you're probably not under that test group anymore and you won't receive that feature.

    In the meantime I'll tag our wonderful PRS moderator @Lynette.

  • Hey! Would you like to give us your opinion?

  • kiara_waelkiara_wael Posts: 61,312 Candy Moderator

    Hi and Welcome to our Community

    The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.

    This also means that the video ad feature will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.

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