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brandyw78
brandyw78 Posts: 50 Level 2

I can sign into my Facebook account and play. But, the second I try to sign into my king account, it says wrong email/ password. I have uninstalled and reinstalled the game and it still does it. But, I am allowed to log into the community. Please help. I have reached out to support and have gotten nowhere for months now

Answers

  • Lynette
    Lynette Posts: 6,178 Pet Rescue Moderator
    edited October 2021

    Hi @brandyw78 the email and password you use to sign into here, the Community, is a different one to your game one.

    Recently we have been able to link them so they are the same, but if you've been trying months it's becasuse you need a seperate game account to sign in.

    Had you previously signed in via King (did it ever work?) If not then what you need to do is make a game account.

    Instead of trying to 'log in with email' use the 'sign up with email' and make a King game account.

    I hope this helps, if not, let me know in the comments below



  • brandyw78
    brandyw78 Posts: 50 Level 2

    @Lynette yes, I had been able to get in before. I got it fixed finally. But, I was on level 4314 but now they have me back at 4243.

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