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Updated to I phone 6 - king does not recognise my e mail address. Therefore all my history has been

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Cheerful_Charlie
Cheerful_Charlie Posts: 1 Newbie
in Support

Updated to I phone 6 - king does not recognise my e mail address. Therefore all my history has been lost

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Answers

  • KingsPinn
    KingsPinn Posts: 3,526 Level 2
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    I haven't heard of any issues like this before. This could be an iTunes issue as your email address is specific to you so I don't think this is related to the game sorry. Just check that it's the right email. 

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  • jrshelton
    jrshelton Posts: 3 Newbie
    edited February 2022
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    Yes my email is concert


    Edited by CM:⛔️That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules

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  • Diamond_Lim
    Diamond_Lim Posts: 153,264 Diamond Diaries Moderator
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    https://community.king.com/en/pet-rescue-saga/discussion/comment/2055034#Comment_2055034

    Welcome to Sweet King Community! 👑

    Please don't shown your personal information (Email Address, Phone Number and etc) on King Community. Read the House Rules here. Thanks.

    If you want to change your email address while have connected your Kingdom Account on this game, here's a look at the steps you need to follow.

    In your game

    To change your King account password or email address in your game:

    1. Tap the settings icon in your game
    2. Tap "My Profile"
    3. Tap the "EDIT" button beneath your current email address
    4. Type your current password. If you've forgotten it or you would like to change it, you can press "forgot your password?"
    5. Now that you've passed the security check, you can adjust your name and email address
    6. Tap "Submit" when you are done to confirm your changes

    In a web browser

    To change your King account password or email address in a web browser:

    1. Go to www.king.com in a web browser
    2. In the top-right menu, click on "Games"
    3. Click on any game
    4. In the top-left corner, click "Log in"
    5. Enter your details to log in, then go back up to the top-left of the page and click on "Settings"
    6. Click on "Account". You will be prompted to type your password again
    7. You will then see an "Account Settings" page where you can change your email address and password

    If you want to change your email address while have connected your Facebook Account on this game, you can click here then follow these steps of how to change your email address on Facebook.

    If you want to change your email address on King Community (this website), you click on Edit Profile first. Then you can edit/change your email address then save. Then you write your password and then you received your correct email address that I hope you can log in your same profile with your correct email address and it works.

    Screenshot_20201217_144046.jpg

    So I hope you can understand to read and do it. 😊

    If you have playing Pet Rescue Saga :

    You can check more furry & purry in Pet Rescue Community here! 🐾

    If you are not playing Pet Rescue Saga, please join on Correct Game Area. Here is this link (Excel Spreadsheet) to find your game :

    Excel Spreadsheet (All of King's Game Community Lists such as Support, Discussion, Contests, Ideas, Videos, etc.)

    Whilst you are here, you click on spoiler warning button here then read full definition about Guide (Help you find your way around King Community), Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.) and More Topics 👇😊

    You can check out this guide as it will help you find your way around King Community. I am so happy that you joined us here. You are going to love the contests, meeting new people who love the game as much as you do. If you have any game questions at all, I am going to add a link here that will open up as an Excel spreadsheet. On the left you will find your game and then scroll across to where you would like to go. For example, do you have a game issue question? Then click on your game Support link. Would you like to meet other game players that play the same game as you? Then click on the Discussions link. Don't forget to check out the current contests for your game for a chance to win some free gold bars for your game.


    Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.)


    You can also check Want to subscribe on Tagging List of King's Games and More Topics as received your tags on your notifications when contests and more exciting threads released if you want to subscribe. And also check Let's help to create/vote amazing ideas on CCS, CCSS, CCJS, CCFS, FHS and COTR as we need help to create another new ideas and vote active amazing ideas that we hope these ideas implemented. 😊

    Have a nice and safety day! ❤️😊

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