Game crashes immediately when opening Petopia

Hi @Applelight, dont worry about the 'weird hat choice' it just meant that your device was unable to retrieve the correct data for the game (unknown string means it could not read the 'string' of data it was supposed to, in this case it could not find the hat 😕). Many players are also experiencing problems because of Petopia.

Personally I think may be there is a bit too much data within the game so it crashes on some devices (but I am just guessing!)

If you prefer you (and want to ask for missing rewards) write to the help within your game. If you do it within the game they can immediately see what is wrong and what is missing.

Click on the gear wheel in your game and look for the 'help' button

whoops! Apologies. I'll make sure your problem is passed on then 😸

hi @marabar

The other place to try is the Help Centre but when it is a problem like this one, that many players are experiencing, you can be assured that King are working on getting it fixed as soon as they can.