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Hi @Mattz , the chest is from the 1,2,3, Grow event (not the Birthday Quests, that is a seperate event)
Are you able to click on your events tab and see when the 1,2,3, Grow event is supposed to end? I thought it should be over by now. It might be the two conficting events that are causing these problems 😕
I assume you also looked in your app store to see if there is a game update? I would not advise reinstalling unless it is a last resort.
There are also troubleshooting tips here: Game freezing or Crashing?
I will pass your problem on, on Monday, but you might prefer to try and contact support from the help button within your game (this way they can look directly into your game and help from there)
Please let me know in the comments below if any of this helps?