Update app issue 😪

It looks so frustrating @vickyhaines 😥

Are you able to play on a different device (like a laptop or computer) while you wait for a fix?

Lonna841

Having same issue since 11/23 on iPhone 16.1.1 game ID 1388517690 Version 1393.17.

Delsou

Hello,

same for me. I phone 14

my ID is 1320093479

vickyhaines

So frustrating, all these issues are putting me off playing now, you see the colour bomb but it won't explode

I hope so too

Sunnydays22

Same issue I phone 14 Pro

https://community.king.com/en/pet-rescue-saga/discussion/comment/2467987#Comment_2467987

They are aware of the issue and working on a fix, I hope it does not take too long 😿

Same issue here in The Netherlands. Iphone 14 Pro Max.

every level with an extra challenge 😉

please update as soon as possible 🙏🏻

Today it is a little better but there is still room for improvement.

https://community.king.com/en/pet-rescue-saga/discussion/comment/2466852#Comment_2466852

Hi @mrsszpara on facebook your game ID is below the game, as pictured below:

It sounds like your problem is a different issue though as all the other players are on iphones.

Check your facebook app permissions to make sure they have not expired https://www.facebook.com/settings?tab=applications&ref=settings and if these are ok, make sure your browser is updated.

If all these fail, try playing in a different browser.

And, as a last resort, write to the support desk here: https://soporto.king.com/contact

minawithcolors

Same issue

mrsszpara

I can't get past this screen, I can't log in to get my player ID# but I play on my windows 11 Laptop

https://community.king.com/en/pet-rescue-saga/discussion/comment/2466014#Comment_2466014

https://community.king.com/en/pet-rescue-saga/discussion/comment/2466144#Comment_2466144

https://community.king.com/en/pet-rescue-saga/discussion/comment/2466276#Comment_2466276

Please also give your game ID (how to find your game ID) so we can give these details to the relevant support team.

FixmcDix

https://community.king.com/en/pet-rescue-saga/discussion/388395/update-app-issue

Same issues for me iPhone 14 IOS 16.1.1 can’t see the bottom row it’s blocking play, can’t see how many moves I have. Can’t see the full playing field on upright or landscape. Awful 😢

Billie21122

I am definitely having the same issues as the others in the previous comments and I have an iPhone 14. I just want it to be corrected so I can get back to playing my favorite game.

sweetegs

I’m having the same issues. Bottom of the play area is covered by the booster counter and I cannot see how many moves I have left nor how many pets I’ve rescued. I have an iPhone 14 plus

ID: 1406634600, iPhone 14 Pro Max, iOS 16.1.1

Hi @Nemset , @Kaeleb, @aj632022 and @Muburel

Thank you for letting us know there is a problem with how this update appears on your devices. This issue will be passed to support (on Monday)

In the meantime, if you have not already, please post again in the comments here telling us what device you are playing on, plus your game ID (how to find your game ID) so we can give these details to the relevant support team.

Muburel

The new look is all MESSED UP… If you look at the amount of moves left on my screen, it appears upside down….what is really going on????? Fix it please , I miss playing my game 🥹

aj632022

The new look is not working please help I can’t play my game

Comments

It looks so frustrating @vickyhaines 😥

Are you able to play on a different device (like a laptop or computer) while you wait for a fix?

Lonna841

Having same issue since 11/23 on iPhone 16.1.1 game ID 1388517690 Version 1393.17.

Delsou

Hello,

same for me. I phone 14

my ID is 1320093479

vickyhaines

So frustrating, all these issues are putting me off playing now, you see the colour bomb but it won't explode

I hope so too

Sunnydays22

Same issue I phone 14 Pro

https://community.king.com/en/pet-rescue-saga/discussion/comment/2467987#Comment_2467987

They are aware of the issue and working on a fix, I hope it does not take too long 😿

Same issue here in The Netherlands. Iphone 14 Pro Max.

every level with an extra challenge 😉

please update as soon as possible 🙏🏻

Today it is a little better but there is still room for improvement.

https://community.king.com/en/pet-rescue-saga/discussion/comment/2466852#Comment_2466852

Hi @mrsszpara on facebook your game ID is below the game, as pictured below:

It sounds like your problem is a different issue though as all the other players are on iphones.

Check your facebook app permissions to make sure they have not expired https://www.facebook.com/settings?tab=applications&ref=settings and if these are ok, make sure your browser is updated.

If all these fail, try playing in a different browser.

And, as a last resort, write to the support desk here: https://soporto.king.com/contact

minawithcolors

Same issue

mrsszpara

I can't get past this screen, I can't log in to get my player ID# but I play on my windows 11 Laptop

https://community.king.com/en/pet-rescue-saga/discussion/comment/2466014#Comment_2466014

https://community.king.com/en/pet-rescue-saga/discussion/comment/2466144#Comment_2466144

https://community.king.com/en/pet-rescue-saga/discussion/comment/2466276#Comment_2466276

Please also give your game ID (how to find your game ID) so we can give these details to the relevant support team.

FixmcDix

https://community.king.com/en/pet-rescue-saga/discussion/388395/update-app-issue

Same issues for me iPhone 14 IOS 16.1.1 can’t see the bottom row it’s blocking play, can’t see how many moves I have. Can’t see the full playing field on upright or landscape. Awful 😢

Billie21122

I am definitely having the same issues as the others in the previous comments and I have an iPhone 14. I just want it to be corrected so I can get back to playing my favorite game.

sweetegs

I’m having the same issues. Bottom of the play area is covered by the booster counter and I cannot see how many moves I have left nor how many pets I’ve rescued. I have an iPhone 14 plus

ID: 1406634600, iPhone 14 Pro Max, iOS 16.1.1