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Hi @blossom , have a look at these links and see if any of the information helps...
Gameย freezing,ย crashingย orย not loadingย
if you still need more help please write again and let us know ๐
Thanks Lynette. I tried all your suggestions, none worked so I uninstalled and reinstalled the game and all my boosters and petopia stuff were there. However on both my phone and tablet when I finish a level it takes about 15-20 minutes to get back to the petopia home screen. I am on city level 57 so could it be that my city is too big for my devices.
Did you also remove or reinstall any other apps from your device that may be using a lot of data, or that you do not need?
Another thing to try would be to edit your Petopia and remove excess buildings. I have done this with mine. I removed any extra of the big buildings like the bar and burger joint so that I only have one or two. My game loads a little faster. The video below shows you how to do this.
If it is still unacceptable we can get Petopia removed from your game.