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Failed to connect to the store

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Jessie99
Jessie99 Posts: 2 Newbie
in Support
Why can't I connect to the store to buy in-app purchases? Keeps saying 'failed to connect to store'. Pls help
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Answers

  • Joseph45
    Joseph45 Posts: 1,582 Level 5
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    Hello @Jessie99, and welcome to the community! The first thing to try would be to make sure that you have a working internet connection. If this fails to solve your issue, then make that your account settings are correct and, if necessary, update them as needed. I hope this helps you, and have a wonderful day! 
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  • Jessie99
    Jessie99 Posts: 2 Newbie
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    Thank you @Joseph45 but I've tried those things. I can connect to the store to buy gold bars but not boosters. Don't quite understand why!
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  • Joseph45
    Joseph45 Posts: 1,582 Level 5
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    That’s strange! What platform are you playing on (Android, IOS, Facebook or King.com)? Perhaps there is an issue with the Merchant, and not the game. Try checking the status of these merchants to see if there is an issue. 
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