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Phone overheating!!!

Mwilli
Mwilli Posts: 19

Level 2

Since the last game finished I can’t play this game as my iPhone 15 pro is overheating! It will damage the battery. My phone is always updated. I had this issue earlier and then they fixed something and it was good for a while but now the same problem occurred. 😔

Comments

  • Mwilli
    Mwilli Posts: 19

    Level 2

    edited May 14

    can somebody help me? Since the last game finished I can’t play this game as my iPhone 15 pro is overheating! It will damage the battery. My phone is always updated. I had this issue earlier and then they fixed something and it was good for a while but now the same problem occurred. 😔

  • Lady_Choo
    Lady_Choo Posts: 26,068

    Hi, have you checked for updates for both your iOS and the game?

  • Mwilli
    Mwilli Posts: 19

    Level 2

    as I said my phone is updated to the latest version as always

  • Lady_Choo
    Lady_Choo Posts: 26,068

    Sorry you did…..I will pass it back to the CM, but just to let you know that unless more players report the issue its harder for them to diagnose and find the issue. Have you got your player ID too in case they ask?

  • Mwilli
    Mwilli Posts: 19

    Level 2

    where can I find player ID?

  • Lady_Choo
    Lady_Choo Posts: 26,068

    Apologies for the delay, I had technical laptop issues this week.

    If you click on the cog in your game, it will open the help centre. Click on your profile and at the top of the page there will be a king logo. Double tap on there and it will give you your player ID. let me know if you have any issues and I will find you some screenshots of what you need.

  • Lady_Choo
    Lady_Choo Posts: 26,068

    @Mwilli did you manage to find it?

  • Mwilli
    Mwilli Posts: 19

    Level 2

    No it’s still overheating.

Hey! Would you like to give us your opinion?