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Where do I report or how can I claim my purchase if it was charged to my card but not in the game? :(
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Hello and welcome to the community.
As our friendly member replied to you, you would need to go to the help centre from within your game, and choose the correct option.
It shows you which section here choose your device type.
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Hello @marsitabm Welcome to King Community. You can report it through Help Center in King Community or Contact with King Support team from your game where you see this "?" Symbol. Thanks
