Pet Rescue Saga

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Pet Rescue Saga

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Pet Rescue Saga is Taking My Money

My piggy bank is full and when I attempt to purchase it, I receive a message that something went wrong and no money was taken; however, my credit card was charged.

I've contacted MS Store Support and they referred me to Xbox Support who refuses to give a refund and refers me to the game developer King, who is owned by Activision Blizzard who is a subsidiary of Microsoft.

I have tried all troubleshooting; updating game, restarting game, etc. all to no avail. This has happened two days in a row so something is definitely broken.

I chatted online and requested a phone call. I was told about a 15 minute wait and it's now been about 45 minutes with no phone call.

If this isn't resolved, this will be the final straw. 😡

Accepted answers

Kat-6

Thank you for your reply but as I stated above:

"I've contacted MS Store Support and they referred me to Xbox Support who refuses to give a refund and refers me to the game developer King, who is owned by Activision Blizzard who is a subsidiary of Microsoft."

I suspect the reason for the referral to Xbox is because I am accessing the app on a PC and not via Android or on FB.

Still no phone call that was promised yesterday and I did engage in online chat w/supportXbox.com. Partway through the chat I was instructed to restart my PC (again, sigh). I said I would then lose the chat rep and they stated that I would automatically reconnect and if I didn't they gave me a ticket number.

Well, I did not automatically reconnect and when I tried to reengage chat, it was an effort in futility.

I ended up filing a claim w/PayPal to resolve the issue.

All comments

Kat-6

Thank you for your reply but as I stated above:

I suspect the reason for the referral to Xbox is because I am accessing the app on a PC and not via Android or on FB.

Well, I did not automatically reconnect and when I tried to reengage chat, it was an effort in futility.

I ended up filing a claim w/PayPal to resolve the issue.

Colorbomb_Collector

Hello there and welcome to the Community @Kat-6

To receive a refund related to your missing purchases, you will need to reach out to Microsoft Store Support and request a refund with them. Purchases made via Microsoft Store are exclusively handled by their marketplace and they're able to provide you with a refund.

You can see your purchase history here: https://account.microsoft.com/billing/orders/?period=ThreeMonths&type=Digital&filterChangeCount=0

An eligible item will have a link to "Request a refund".

I wish you a nice day ahead!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Kat-6

Thank you for your reply but as I stated above:

I suspect the reason for the referral to Xbox is because I am accessing the app on a PC and not via Android or on FB.

Well, I did not automatically reconnect and when I tried to reengage chat, it was an effort in futility.

I ended up filing a claim w/PayPal to resolve the issue.

All comments

Colorbomb_Collector

Hello there and welcome to the Community @Kat-6

You can see your purchase history here: https://account.microsoft.com/billing/orders/?period=ThreeMonths&type=Digital&filterChangeCount=0

An eligible item will have a link to "Request a refund".

I wish you a nice day ahead!

Kat-6

Thank you for your reply but as I stated above:

I suspect the reason for the referral to Xbox is because I am accessing the app on a PC and not via Android or on FB.

Well, I did not automatically reconnect and when I tried to reengage chat, it was an effort in futility.

I ended up filing a claim w/PayPal to resolve the issue.

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