Pet Rescue Saga

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Support

UPDATE: 1/28/26 2pm

I actually got a person, Ellie, to help me reset my account!! THANK U, ELLIE.

I am probably not the longest playing person on Pet Rescue, but I am sorry to see that support is now not helpful. [In the past, I would get a reply in email from a real person] This copied response is the reply that comes currently most of the time, and I understand the position to ask us to try to solve the issues - not just ask for support to fix things. That said, even after replying that I ~~can't~~ ~~find a solution and~~ ~~have discussed it to death, this reply comes again. Is anyone else frustrated? Do any of you get real help?~~

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Comments

KarenGilley

I did, @Lynette, but it was in previous emails (and the beginning of my/this discussion, which I have edited). My game didn't update when petopia began in January. I got just Weather alert and Carnival games - plus daily log in count. When petopia ended, my games still not load. I uninstalled and reinstalled, but lost profile and rewards. I expected to lose rewards. The rest, though, was unexpected. I emailed support and got the usual 'check discussions and support on the community page.' I already knew that doesn't work. So, I went on King.com and clicked on any and all links that I thought might work. I got a reply from "anna bot," and kept clicking on links. Finally - I got a reply from two real people!!! One told me to delete my account and reload the game on king.com. I did, and got my profile back. I've no idea where the final game number should be, but I'm just playing until I get the notice that more games are coming. The second live person answered my two-months old question about Mystery Mountain being only for some people, and we discussed the craziness about the randomness of MM and petopia.

So… it's not a clear solution: sorry. But I was determined to find a solution FOR ME and kept at it until I got my game and profile back on my device. [I don't play on FB, so that wasn't showing on my device]. As I mentioned, I did post these steps, but as they were occurring, not as one post for you here. It is sometimes difficult to follow a trail of conversations since the notifications seem to randomly take you to a point in the conversation, but not necessarily where it makes sense when logging back in to check. Oh, and when I need to translate, that also makes the flow of the conversation lag for me when I try to go back to that post to reply.

Lynette

Hi @KarenGilley do you mind sharing what your problem was, and the solution you got? It might be helpful for some of us 🙂

Lynette

Hi @addygirl boosters are saved on your device only.
When they go missing it's a problem with your device not saving them 😕
Make sure you are logged in every time you play, and (especially if you use facebook to log in) make sure you log out then in again periodically.
I've found that often when facebook updates or if you do not keep a clear cache on your device then things are more likely to go missing.

KarenGilley

After months of no help, two people reached out today. I'm shocked and grateful!

addygirl

Your help center is CRAP. Cannot get to a resolution and don’t even know where to go to get help . Never see solution’s. I am LOSING boosters. I am not using them but my numbers are going down. HOW DOES THAT HAPPEN? I am ready to stop playplaying.

Comments

KarenGilley

Lynette

Hi @KarenGilley do you mind sharing what your problem was, and the solution you got? It might be helpful for some of us 🙂

Lynette

KarenGilley

After months of no help, two people reached out today. I'm shocked and grateful!

addygirl