PRS HAS NOT WORKED WELL FOR 12 DAYS

Esperemos que pronto se arregle tu juego. 🤗🤗🤗 Un abrazo.

https://community.king.com/en/pet-rescue-saga/discussion/comment/3481209#Comment_3481209

Hola @dianakotori, si, he puesto las 3 capturas ☺️

Gracias por tu ayuda 💖! a ver si pueden arreglarlo porque jugando asi se te quitan las ganas🙏

Hola @Alex_The_Witch Muchas gracias por intentar ayudarme!

Te paso capturas de pantalla, espero que esto lo que necesitas

Yo actualizo PRS casi cada martes, si esta disponible, para que me aparezcan los niveles nuevos.

Llevo bastantes años jugando, en diferentes marcas y modelos de moviles y nunca havia tenido ningun problema en el juego

Hi @Alex_The_Witch

Thank you so much. Someone else posted about this pop up a few days ago. I personally got it twice, but I dismissed it. I didn’t remember the exact wording, but this is the one that I mean.

Hey @dianakotori and @Laflor .

Thank you for clarifying. I hope you're both doing well.

I understand it's tricky to communicate, several important things can get lost in translation, but I will do my best to try and help.

The fact that the issues started happening before Petopia is very useful info, as well as the “keep friends connected” pop-up that LaFlor accepted.

I don't remember anything like that reported on our side and I couldn't find it on our records either.

Do you by any chance have a screenshot of it? In the meantime, LaFlor, do you think you could provide me with the following details about your device and game version?

What make and model is it?
Which operating system is installed? Open your device's Settings > Tap About Phone or About Device > Tap Android Version to display your version information.
What version of the game are you running? Go to Settings > application settings > manage application, then tap on the app. It'll say the version you are running under the app’s name.

Thanks in advance to both and have a great day!

https://community.king.com/en/pet-rescue-saga/discussion/comment/3479837#Comment_3479837

Aqui en España tambien decimos que "se pongan las pilas" 😂

Y si, eso deberian hacer, no entiendo como nos ignoran de esta manera, en demasiados aspectos, si al final sin los jugadores no serian nada 😓

Ostres, he visto que les dabas una explicacion sobre mis problemas en PRS @dianakotori eres muy amable 💖

Muchisimas gracias por todas tus ayudas🤗

Hi @Alex_The_Witch, @Lynette

Thank you for your answer.

It’s kind of complicated, because @Laflor is speaking in Spanish. That’s why I hope this site will be able to be automatically translated soon, as I said to @Snow_Rider the other day. Unfortunately not everyone speaks English.

LaFlor’s problem with Pet Rescue Saga started many days before Petopia. She read the post with the points that you kindly shared here and has tried everything, to no avail. I wonder if there would be another way to help, that doesn’t involve having to lose her boosters and gold.

One thing that stands out for me is that there was a pop up that kept appearing randomly for some of the players, to “keep friends connected”, I don’t remember the exact wording, but I thought it had to do with Facebook. No one really knew where it came from. Many of us kept dismissing it, but LaFlor accepted it. In the beginning nothing changed, but then she started having issues. I wonder if that is the cause, because she doesn’t have a Facebook profile and the game may be trying to find it?

Anyway, I just hope she can get help, I know I’d be very upset not being able to play after all the time I’ve invested into this game.

Thank you.

Hola @Laflor.

Lo siento, ya les expuse tu caso con manzanitas en inglés, a ver qué te dicen. Si necesitas ayuda con alguna traducción, puedes etiquetarme, aunque tengo horario australiano, pero reviso el foro todos los días.

Cierto, no sirve nada de lo que indican! Saben cuanto falla y no nos dan las indicaciones adecuadas ni hacen lo necesario para que el juego deje de dar errores, una lastima

Iris_Böttcher

Habe alle Ratschlägen von King befolgt, nun ist mein Fortschritt trotz speichern auch weg und kommt auch nicht wieder. 2 Wochen friert das Spiel ein,auf Anfragen kommt Nacht Tagen immer der selbe Hinweis was zu tun ist. Ich bin mächtig sauer

Gracias @dianakotori veo que al menos a ti si te responden

Igualmente te siguen mandando a las mismas soluciones una y otra vez, para nada. Esas publicaciones estan llenas de comentarios de jugadores quejandose de que esas "ayudas" no les sirven

Y ellos dale y dale en poner la Petopia, si da tantos errores en el juego de tantos jugadores y les da igual ..

Pues nada, despues de ver las respuestas que dan, me rindo.

Buenos dias, gracias por atenderme

He seguido todos los pasos indicados en vuestras publicaciones, el centro de ayuda, etc

No tengo ese problema cuando poneis Petopia, nunca havia pasado antes, lo que pasa ahora empezo unos 6 dias antes de Petopia que fue cuando hice mi 1a publicacion

Cuando hablo de "ayudas" no me referia al juego si no al "centro de ayuda", a la comunidad en general y a los expertos que veo aqui ayudando a los jugadores, era por mi

Por favor , con la cantidad de jugadores que hay quejandose de que el juego no va bien y nos seguiis mandando a las mismas publicaciones, las mismas indicaciones etc y eso no soluciona los problemas del juego! Ni sin Petopia ni con ella

Thank you for tagging me, I appreciate it.

Have a great day!

https://community.king.com/en/pet-rescue-saga/discussion/510469/is-your-game-freezing-or-not-loading-in-petopia-here-s-what-to-do

Hey there @Laflor . I hope you're doing well.

I'm sorry to hear you've been having so many issues with Pet Rescue Saga.

You mentioned that several days passed with you being without any aids and help. In case you're referring to ads that offer free items not being available in your game, I would like to clarify that ads are designed to be a bonus feature in the game. These features are not meant to be available permanently, rather they are introduced periodically or seasonally. This design allows us to keep the game fresh and exciting by offering different experiences and rewards at various times.

As for the technical issues you're experiencing with lagging and long times of loading, just like Lynette shared (thank you), most of the times this is related to the load Petopia has on the player's device. You can try following these steps:

Close all apps and restart your device.
Clear the cache and cookies of your device.
Free Up Device Storage: Ensure you have enough storage space, as full storage can slow down performance.
Close Background Apps: Running multiple apps can use up memory, leading to slower load times.
Stable Internet Connection: A strong and stable connection helps speed up loading and prevents interruptions.
Restart Your Device: Regularly restarting can free up memory and improve game performance.
Try to stick to one device, and use the newest one you have. Switching between devices can sometimes cause issues, and older ones might not run the game as smoothly. If you do need to switch, make sure you're logged into your King account so you can pick up right where you left off. Just keep in mind—it might take a little longer to load the first time.

However, if none of these do the trick, you may need to wait until Petopia ends. Once it’s over, your city will reset, and you’ll be able to jump back into the game which should start performing better.

If I can help with anything else let me know. Have a great day!

Lynette

Hi @dianakotori - sorry for missing your previous posts!
Petopia lasts another 11 days and if you've tried all the steps provided then you may just have to wait it out.
There is a dedicated post (linked below) for you to give feedback on the event:

@Lynette @Kevin_ @Alex_The_Witch Can anyone help, please?

Comments

Esperemos que pronto se arregle tu juego. 🤗🤗🤗 Un abrazo.

https://community.king.com/en/pet-rescue-saga/discussion/comment/3481209#Comment_3481209

Hola @dianakotori, si, he puesto las 3 capturas ☺️

Gracias por tu ayuda 💖! a ver si pueden arreglarlo porque jugando asi se te quitan las ganas🙏

Hola @Alex_The_Witch Muchas gracias por intentar ayudarme!

Te paso capturas de pantalla, espero que esto lo que necesitas

Yo actualizo PRS casi cada martes, si esta disponible, para que me aparezcan los niveles nuevos.

Llevo bastantes años jugando, en diferentes marcas y modelos de moviles y nunca havia tenido ningun problema en el juego

Hi @Alex_The_Witch

Thank you so much. Someone else posted about this pop up a few days ago. I personally got it twice, but I dismissed it. I didn’t remember the exact wording, but this is the one that I mean.

Hey @dianakotori and @Laflor .

Thank you for clarifying. I hope you're both doing well.

I understand it's tricky to communicate, several important things can get lost in translation, but I will do my best to try and help.

The fact that the issues started happening before Petopia is very useful info, as well as the “keep friends connected” pop-up that LaFlor accepted.

I don't remember anything like that reported on our side and I couldn't find it on our records either.

Do you by any chance have a screenshot of it? In the meantime, LaFlor, do you think you could provide me with the following details about your device and game version?

What make and model is it?
Which operating system is installed? Open your device's Settings > Tap About Phone or About Device > Tap Android Version to display your version information.
What version of the game are you running? Go to Settings > application settings > manage application, then tap on the app. It'll say the version you are running under the app’s name.

Thanks in advance to both and have a great day!

https://community.king.com/en/pet-rescue-saga/discussion/comment/3479837#Comment_3479837

Aqui en España tambien decimos que "se pongan las pilas" 😂

Y si, eso deberian hacer, no entiendo como nos ignoran de esta manera, en demasiados aspectos, si al final sin los jugadores no serian nada 😓

Ostres, he visto que les dabas una explicacion sobre mis problemas en PRS @dianakotori eres muy amable 💖

Muchisimas gracias por todas tus ayudas🤗

Hi @Alex_The_Witch, @Lynette

Thank you for your answer.

Anyway, I just hope she can get help, I know I’d be very upset not being able to play after all the time I’ve invested into this game.

Thank you.

Hola @Laflor.

Cierto, no sirve nada de lo que indican! Saben cuanto falla y no nos dan las indicaciones adecuadas ni hacen lo necesario para que el juego deje de dar errores, una lastima

Iris_Böttcher

Gracias @dianakotori veo que al menos a ti si te responden

Igualmente te siguen mandando a las mismas soluciones una y otra vez, para nada. Esas publicaciones estan llenas de comentarios de jugadores quejandose de que esas "ayudas" no les sirven

Y ellos dale y dale en poner la Petopia, si da tantos errores en el juego de tantos jugadores y les da igual ..

Pues nada, despues de ver las respuestas que dan, me rindo.

Buenos dias, gracias por atenderme

He seguido todos los pasos indicados en vuestras publicaciones, el centro de ayuda, etc

No tengo ese problema cuando poneis Petopia, nunca havia pasado antes, lo que pasa ahora empezo unos 6 dias antes de Petopia que fue cuando hice mi 1a publicacion

Cuando hablo de "ayudas" no me referia al juego si no al "centro de ayuda", a la comunidad en general y a los expertos que veo aqui ayudando a los jugadores, era por mi

Thank you for tagging me, I appreciate it.

Have a great day!

https://community.king.com/en/pet-rescue-saga/discussion/510469/is-your-game-freezing-or-not-loading-in-petopia-here-s-what-to-do

Hey there @Laflor . I hope you're doing well.

I'm sorry to hear you've been having so many issues with Pet Rescue Saga.

Close all apps and restart your device.
Clear the cache and cookies of your device.
Free Up Device Storage: Ensure you have enough storage space, as full storage can slow down performance.
Close Background Apps: Running multiple apps can use up memory, leading to slower load times.
Stable Internet Connection: A strong and stable connection helps speed up loading and prevents interruptions.
Restart Your Device: Regularly restarting can free up memory and improve game performance.
Try to stick to one device, and use the newest one you have. Switching between devices can sometimes cause issues, and older ones might not run the game as smoothly. If you do need to switch, make sure you're logged into your King account so you can pick up right where you left off. Just keep in mind—it might take a little longer to load the first time.

If I can help with anything else let me know. Have a great day!

Lynette