Temu

Question

Every time I try to exit out of temu I loose my reward it makes me play the level over again I don't mind watching the video for xtra moves

MustardCyborg · Answer

Thanks for your response!

The first thing we need to do is make sure that your device is running as smoothly as possible. Please try the following steps and let me know if they do not resolve the issue:

* Close all apps and restart your device:* You may need to tap Restart > Restart.

* Check and update your Android version and the game app
* Temporarily free up space by clearing app's cache. This is a short-term solution. Over time, cached data will build up again. To clear cache, please go to Settings > Apps > Candy Crush Soda Saga > Storage >"Clear cache" *ONLY*
* Make sure that you have sufficient memory on your device. We recommend having at least 2GB free - to check this see this link
* Check out the following Google Support pages with useful information on how to fix different device and apps issues.

If you still have issues with the ads afterward, I'll need to file a report for them, so let me know.

Have a great day, @Allyson_Weare!

Allyson_Weare · Answer

1315739500  help me please

MustardCyborg · Answer

Hi there, @Allyson_Weare

I see you mentioned your levels get restarted when you exit Temu ads. So I can make some checks, please first send me your User ID:

* DO NOT TAP ON PLAY.
* Tap on "My Profile"/ "Account".
* In the upper part of the screen, there will be the King logo. Would you be so kind as to double-click on it, please?
* Copy that number and send it to me, please.

Awaiting your reply!