Unable to use Gold Bars

morky · December 2019

Have 126 bars, failed a level and tried to buy extra moves with the bars I have because I wanted to keep the Winning Streak goodies and the game tells me it cannot contact the store. Lost everything...very frustrating...

Crazy Cat Lad · December 2019

Hi @morky! These connection issues can be frustrating, I agree.

Did this happen only one time or does it happen frequently?

Have you made sure both the app and the device are updated and you restart the device frequently?

morky · December 2019

Could not tell you if that happens frequently...was the first time for me and I have have not attempted to buy anything during the game again. I play on the PC and I do know that there were no connection issues .

Crazy Cat Lad · December 2019

OK, I see @morky.

I am not able to restore the winning streak I'm afraid.

Please try with reinstalling the game and see if it avoids this happening again.

-First, remove the game from Facebook here

-Clear the cache and cookies on your browser:

-Close the browser.

-Reinstall the game by clicking here

If you have a Windows 10 PC you can also download the app directly to your computer and play via the app instead of Facebook. You can download the game from here.

Unable to use Gold Bars

Comments

Categories