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Unable to use Gold Bars

morky
morky Posts: 8

Level 2
in Support
Have 126 bars, failed a level and tried to buy extra moves with the bars I have because I wanted to keep the Winning Streak goodies  and the game tells me it cannot contact the store. Lost everything...very frustrating...

Comments

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Hi @morky! These connection issues can be frustrating, I agree.

    Did this happen only one time or does it happen frequently? 

    Have you made sure both the app and the device are updated and you restart the device frequently? 
  • morky
    morky Posts: 8

    Level 2
    Could not tell you if that happens frequently...was the first time for me and I have have not attempted to buy anything during the game again. I play on the PC and I do know that there were no connection issues .
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    OK, I see @morky.

    I am not able to restore the winning streak I'm afraid. 

    Please try with reinstalling the game and see if it avoids this happening again. 

    -First, remove the game from Facebook here

    -Clear the cache and cookies on your browser:

    -Close the browser.

    -Reinstall the game by clicking here

    If you have a Windows 10 PC you can also download the app directly to your computer and play via the app instead of Facebook. You can download the game from here. 


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