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lost level

vdkroon
vdkroon Posts: 8

Level 1
in Support
I was playing level 3037 and when I started up to play again I am at level 1827....what happened????
«1

Comments

  • kiara_wael
    kiara_wael Posts: 157,903
    Hi @vdkroon, Welcome to Our Community  =)

    You will need to connect the game to the King or Facebook account where you had saved the game. Check more help here.
    Could you let me know what your User ID our CM can check up this.

    Check here how to find the Game ID number in the game
    Let me know if you need any further help or have any question.
  • vdkroon
    vdkroon Posts: 8

    Level 1
    ID number under the game is 1002248110 but when I check the app on the computer the id number of the game is 1421914390
  • vdkroon
    vdkroon Posts: 8

    Level 1
    I play the game on a computer not on tel. 
  • vdkroon
    vdkroon Posts: 8

    Level 1
    On my laptop I am in the right level  3037 but on my computer not. I cleaned the comp etc 
  • keishababy
    keishababy Posts: 1

    Level 1
    I’m on Level 3057 and there’s no new levels for me to play I’ve been waiting for over 2 weeks please help
  • kiara_wael
    kiara_wael Posts: 157,903
    keishababy said:
    I’m on Level 3057 and there’s no new levels for me to play I’ve been waiting for over 2 weeks please help
    Hi @keishababy  , Welcome to Our Community  =)
    Level 3057 is the last level , but more level are on the way so you should be able to continue soon.
    New level realesed every Monday or Tuesday . 
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Hi @vdkroon!

    If the game suddenly stops at level 1827 on Facebook on a computer it means it has switched back to the old Flash Player version that doesn't have any further levels. The same version that still is running on King.com. 

    Please clear the cache and cookies on the browser to get the new HTML5 format with all levels on your Facebook. Make also sure that you use a supported browser, Google Chrome, Mozilla Firefox or Microsoft Edge. 

    If you have a Windows 10 PC you can also download the game directly to your computer from Microsoft Store. Click here to download the game to your Windows 10 PC.
  • vdkroon
    vdkroon Posts: 8

    Level 1
    Heb de cache en cookies gewist. En ik gebruik google chrome . Op explorer doet pet rescue het wel goed 
  • vdkroon
    vdkroon Posts: 8

    Level 1
    When I download the game ..I did...I will start at level 1 ....I want level 3037.   In explorer the game works at 3037 and in grome not ...pfffff
  • vdkroon
    vdkroon Posts: 8

    Level 1
    It does work in Mozilla Firefox that I downloaded  =) 

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