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Lost all my bars and boosters

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dlamaster
dlamaster Posts: 1 Newbie
I connected to Facebook to save my place and lost all my stuff. Why??

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  • kiara_wael
    kiara_wael Posts: 145,762 Candy Moderator
    edited December 2019
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    Hi @dlamaster , Welcome to Our Community  =) 


    We completely understand your disappointment at losing Boosters :(

    Are you connecting to facebook with computer ?

    Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost.

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

    Please read links bellow about lose booster!

    https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it#latest

    We do not replace items that have not been purchased but if you have however lost purchased items, please report this to our Player Support Team here, so they can help.


    Let me know if you need any further help or have any question.

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