Sign Up!

 ⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

cant connect to store

2»

Comments

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    @seaqueenuk We are not able to find any errors from our side in the game and no other players have reported any connection issues with the store. 

    If you have a Windows 10 PC you can also download the game directly to your computer from Microsoft Store and play via the Windows app instead. Click here to download the game to your Windows 10 PC.

    Please note that Windows 7 will no longer be supported from 14 January. 
  • seaqueenuk
    seaqueenuk Posts: 6

    Level 2

    I did this and ended up back on level 1. in the game i am on level 2482 so i dont fancy starting right back at the beginning , thank you
  • kiara_wael
    kiara_wael Posts: 157,001
    I did this and ended up back on level 1. in the game i am on level 2482 so i dont fancy starting right back at the beginning , thank you
    Hi @seaqueenuk
    Dont worry about your level if you previously played on Facebook or King account, you can contact our Player Support directly, here.
    Please contact us using the link at the bottom of this page:

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    @seaqueenuk You need to connect the Windows app to your Facebook to sync the levels and continue playing from the same level. 
  • seaqueenuk
    seaqueenuk Posts: 6

    Level 2

    Well i have did everything that i was told and to take a video of the game i am told to open an ebox live account to do this , i have finally given up, thank you
  • yangslo
    yangslo Posts: 3

    Level 1

    OK thanks so much 
  • juliegirl59
    juliegirl59 Posts: 4

    Level 1

    How come I can't connect to the store?

  • juliegirl59
    juliegirl59 Posts: 4

    Level 1

    It's been about 3 weeks since I was able to connect to the store. How can I fix this problem?

Hey! Would you like to give us your opinion?