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Lost all progress in Pet Rescue Saga
Answers
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Hi,
I lost all my boosters when i reconnected to my fb account, how do i get them back
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Hi @mylenecalag . Welcome to our Community 🙎♀️
Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.
Please read links bellow about lose booster!
We do not replace items that have not been purchased but if you have however lost purchased items, please report this to our Player Support Team here, so they can help.
Let me know if you need any further help or have any question.
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Hi
I'm
having trouble with mystery mountain. The game loads but very slow and I play for a few minutes then the screen just goes black. Hope you can fix the problem please.
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Hi @Evie2 . Welcome to our Community 🙎
Please try with reinstalling the game and see if that helps:
1) First, remove the game from Facebook here:
https://www.facebook.com/settings?tab=applications
(don't worry, your levels, Boosters, Gold Bars won't get deleted)
2) Clear the cache on your browser:
http://www.wikihow.com/Clear-Your-Browser%27s-Cache
3) Close the browser.
4) Reinstall the game by clicking here:
https://apps.facebook.com/petrescuesaga
Try also using an incognito window on your browser.
https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en
https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history
Let me know how it goes....
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Hi !
today I lost all of my progress at level 2503 I am not sure exactly what happened really. I never changed my Facebook either. My Game ID 1553775553
Thank you
(EDITED by CM - Personal information)
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Hi @Amsy2020 . Welcome to our Community 🙍♀️
Please try with reinstalling the game and see if that helps:
1) First, remove the game from Facebook here:
https://www.facebook.com/settings?tab=applications
(don't worry, your levels, Boosters, Gold Bars won't get deleted)
2) Clear the cache on your browser:
http://www.wikihow.com/Clear-Your-Browser%27s-Cache
3) Close the browser.
4) Reinstall the game by clicking here:
https://apps.facebook.com/petrescuesaga
Try also using an incognito window on your browser.
https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en
https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history
Let me know how it goes....
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Hi @ kiara_wael
Thank you for your help and welcome. This morning when I tried my game it seemed ok. Maybe it was just having a tantrum. However I will keep your helpful suggestions in mind should I have any problem in the future. Thanks again
1 -
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Thank you so very much it worked!!!
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I hope I can post this here, because I've lost my progress, only I've lost the number of days I'd been logged in. I was up to 42 days and it suddenly started over at day 1. I'm new here, and I did look at the link above, but I'm so confused as to why it started over on the number of days I've logged in. I'm positive I have logged in every day, so that made no sense why it started over. Does it automatically go back to "Day 1" after a certain amount of days?
Thank you.
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