Welcome to the Pet Rescue Community
Do you need help with your game? Ask the Community for help.
Hi @jackie3 . Welcome to our Community
We are investigating this black screen issue to see what is going wrong for some players on Facebook.
Meanwhile, please try with reinstalling the game to see if it helps.
-First remove the game from Facebook here (this do not delete any progress or in-game items)
-Clear the cache and cookies on your browser
Try also another browser than you currently are using. Recommended browsers for our games are Google Chrome, Mozilla Firefox and Opera. Make also sure your browser is up to date. You can check if it's updated here.
Please note that the game do not run on Flash Player on Facebook. It's running on HTML5 and no Flash is required!
If you have a Windows PC, you can also download the game directly to your computer and play via the app instead. You can sync your progress just by connecting the app to Facebook and you can download the game from here:
Thank you for the reply. However I am not playing in anyway connected to faceache
@jackie3 Heya! Welcome to the king community. I hope the problem gets sorted out so you can continue to play without problems.
Hi tried it, the link didn't work.. I downloaded it again and it's gone back to the beginning and the screen is still flashing
I was on one of the last levels too.
Computer, tablet or phone? Which device?
tablet