Black screen on Facebook

kiara_wael · June 2020

https://community.king.com/en/pet-rescue-saga/discussion/comment/878340#Comment_878340

Hi @wopatfan1 .Welcome to our Community

This issue has been reported to the Game Team , any new information will tell here

Thank you

QueenB · July 2020

🚨🚨🚨

Thank you all for keep reporting the issue however, this issue is under investigation!

Let's help our Game Team to find a solution by answering the following questions:

1. What browser are you playing on?

2. Is the browser updated? You can easily check this by clicking HERE.

3. If you use any other browser, does the black screen appear there as well? Which browsers did you try?

4. If you leave the black screen on does it eventually load or does it just stuck there?

Thank you 🙏

Cara_Rhodes · July 2020

https://community.king.com/en/pet-rescue-saga/discussion/comment/880127#Comment_880127

I use Google Chrome and it's up to date, I don't use any other browser. I have actually left the black screen up hoping that the game would finally load, it was a few hours while I was doing other things and it was still black when I checked on it.

QueenB · July 2020

This helps so thank you very much @Cara_Rhodes 😊

I've passed this on but we need more reports to help out with the investigation so I hope we hear from more soon.

Let me know if anything changes in the meantime and have a lovely day 🤩

Cara_Rhodes · July 2020

https://community.king.com/en/pet-rescue-saga/discussion/comment/882494#Comment_882494

I will, thank you, I really miss this game. I'm housebound right now and this game is fun and challenging.

TNmizmom · July 2020

I have done everything I could on my desktop pc. It is a Windows 7 and I use Google Chrome.

I had to pull my laptop out the other day. It has Windows 10 installed and I use Google Chrome on it.

Lo, and behold! I didn't have black screen and could finally play the game after 10 days of trying everything else on my home pc!

Perhaps the game designers didn't update with Windows 7 in mind?

kiara_wael · July 2020

https://community.king.com/en/pet-rescue-saga/discussion/comment/883606#Comment_883606

Hi @TNmizmom

Thank you for the reports , yes Windows 10 good for play PRS.

Keep playing and happy saving

A_Julia_Byrne · July 2020

I have left the black screen on and I can hear that it is loaded but the screen is still black so I can't see anything..... I play on google chrome Windows 7

maragallardo4 · July 2020

**Edit by CM: Unsupported language**

QueenB · July 2020

Welcome to our Community @maragallardo4 🤗

Sorry, but we only use English in the King Community, to make sure that everyone understands and can be understood.

Please feel free to re-post your question in English or visit El rincón Hispano and one of our members will be happy to help you.

Thanks for your understanding and have a lovely day 😉