Not getting my credit for getting all of the Pet's Toys

flaleilani · July 2020

So it dumped me and when I finally got back to the game, my $2.99 was gone and so was my 40 bricks. What happened ??

kiara_wael · July 2020

https://community.king.com/en/pet-rescue-saga/discussion/306128/not-getting-my-credit-for-getting-all-of-the-pets-toys

Hi @flaleilani . Welcome to our Community

Sorry to hear that you have not received the items that were purchased!! King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Hope its help you

flaleilani · July 2020

So, No reply about me lossing My Pet Toys and 40 Bricls !! Like who care !!

kiara_wael · July 2020

https://community.king.com/en/pet-rescue-saga/discussion/comment/919710#Comment_919710

Hi @flaleilani

Please report this to our Player Support Team here, so they can help.

Crazy Cat Lad · July 2020

Hi @flaleilani !

Do you mean that the special offer disappeared before you got the chance to buy it?

Or did you buy it and then lost the Gold Bars before you got to use them?

flaleilani · July 2020

Hello !

What happened was, I got the toys all filled, and was offered to buy the reward for $ 2.99 I believe. I went thru the process to buy , getting the money from my account, to get the reward, when it came back, the page went blank, and everything was gone. Next thing I knew, I had lost the reward for the Toys. WHY ? Leilani

Crazy Cat Lad · July 2020

Ah OK, thanks for the clarification @flaleilani !

Not sure what exactly happened, but if you got charged for this, then ask for a refund. For more help on this here.

I added some Gold Bars to your game for all the trouble!

Not getting my credit for getting all of the Pet's Toys

Comments

Categories